Terms & Conditions


Returns and guarantees
If you are not completely satisfied with the condition of your order upon arrival, please contact PACARI CHOCOLATE. Call +593 26001004 EXT. 130 within 3 days of receipt for assistance with a return or replacement order. We may ask you to provide detailed information and photograph(s) of any issue(s) you may have experienced with your order.

PACARI CHOCOLATE cannot be responsible for orders returned to us due to invalid addresses.


Pacari Chocolate Return Policy

PACARI CHOCOLATE does not normally request orders to be returned but in select circumstances.

If you have a return please consider these 3 options:

  1. The product that consumer received was not what they ask for.
  2. The quantity of product delivered was not the amount requested by the consumer.
  3. The product received was not properly delivered and in perfect condition.